Terms and Conditions

Detailed description of goods and/or services:

Solent Trading is a business in the supply industry that markets ceiling fans.

Delivery policy
Subject to availability and receipt of payment, requests will be processed within 5 days and delivery confirmed by way of email. Delivery costs will be charged according to your chosen courier method

Return and Refunds policy
The provision of goods and services by Solent Trading is subject to availability.  In cases of unavailability, Solent Trading will refund the client in full within 30 days. Cancellation of orders by the client will attract a 5 % administration fee.

Customer privacy policy
Solent Trading Online shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from our Website.

Payment options accepted
Payment may be made via Visa, MasterCard credit cards and debit card or by bank transfer into the Solent Trading Online bank account, the details of which will be provided on request

Credit card acquiring and security
Credit card transactions will be acquired for Solent Trading via Pay Gate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa.  PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website.  Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by Solent Trading separately from card details which are entered by the client on PayGate’s secure site.  For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa.  Transaction Currency is South African Rand (ZAR).

Solent Trading  takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods

Country of domicile
This website is governed by the laws of South Africa and Solent Trading chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature as:  Unit 9, 25 Marseilles Crescent, Briardene, Durban, South Africa.

Solent Trading may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information
This website is run by  Solent Trading based in South Africa trading as Solent Trading and with registration number CK92/31993/23.
Solent Trading contact details
Support : +27 31 563 4600
Support:   info@solent.co.za